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Privacy Policy

Latest Update: November 20, 2024

The privacy of the personal data you provide is of significant importance to Ansell Tours S.A. de C.V.. We are committed to protecting the integrity, confidentiality, and security of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties and its applicable regulatory provisions.

Through this privacy notice, we inform you about the use and processing of the personal data you provide as a user of our website and services to fulfill the requested services.

Data Controller

Ansell Tours S.A. de C.V. Address: Calle Décima 130, Francisco Zarco, 22750, Ensenada, Baja California, Mexico.

Purposes of Collecting Your Personal Data

The personal data collected is primarily used to properly provide the travel services you contract. This includes preparing quotes, making, tracking, and confirming reservations, as well as contacting you if necessary to ensure the proper execution of the service you request or contract. It also includes payment management for the confirmed service and/or handling potential refunds.

Methods of Data Collection

The personal data collected for the purposes outlined in this privacy notice are obtained in the following ways:

• When you visit our website and enter your information in the section that requests it.
• When you provide your information directly via email and/or our contact phone number listed on our website for the specific purposes of contracting our services.

The data we collect through our website or directly through our contact channels may include:

• Full name
• Address
• Email address
• Landline and/or mobile phone number
• City of residence
• Tax ID (R.F.C.) for billing purposes
• Information about travel interests
• Sensitive personal data

To ensure we are prepared to offer you a better travel experience, sensitive personal data such as allergies, physical condition, disabilities, and more may be collected and processed. We only collect this type of data to organize excursions and trips that are as comfortable as possible for you and to confirm that the service you request is physically accessible for you. We are committed to treating such data with the strictest security measures to guarantee its confidentiality.

Limitations on the Use of Your Personal Data

You may limit the use of your personal data or terminate your commercial relationship with Ansell Tours S.A. de C.V. to stop receiving promotions, offers, and advertisements regarding our products and services. To do so, send your request to info@ansell.tours, directed to our Data Protection Officer, specifying clearly the consent you wish to withdraw.

Access, Rectification, Cancellation, and Opposition (ARCO) Rights

In accordance with the Law and its regulatory provisions, the owner of the personal data, or their duly accredited legal representative, may exercise the right to access their personal data that we possess, as well as the details of its processing. They may also request corrections if the data is inaccurate or incomplete, request its cancellation if it is no longer needed for the purposes outlined in this privacy notice, is being used for purposes not consented to, or if the contractual or service relationship has ended (in which case the cancellation of the personal data will be communicated). Additionally, they may oppose the processing of their data for specific purposes. If you decide to exercise your ARCO rights, please send an email to info@ansell.tours with your request, including the following information and documents:

1. The owner’s name and address or another means of communication for responding to the request.
2. Documents proving the identity of the owner or, where applicable, their legal representation.
3. A clear and precise description of the personal data for which any of the aforementioned rights is being exercised.
4. Any other element or document that facilitates the location of the personal data.

For requests to rectify personal data, in addition to the aforementioned information, the owner must specify the modifications to be made and provide the documentation supporting their request.

A determination regarding the request for access, rectification, cancellation, or opposition will be made within a maximum of twenty days from the date the request is received. If the request is deemed appropriate, the determination will be implemented within fifteen days following the date of the response. We will notify you of the outcome via the email address provided by the individual confirming their identity and/or their legal representative, as applicable.

 

 

Data Transfer

Due to the nature of our business, some of your personal data may, if necessary, be shared with parties other than this company. This is to fulfill services such as transportation, lodging, tour activities, as well as internet-related technical services, including website hosting and third parties associated with these providers. By using our services, and with the understanding that third parties participate in the operation of the service, you accept the aforementioned conditions. Consent will not be required for the processing and/or national or international transfer of personal data under the terms provided by the applicable regulatory law.

Changes to the Privacy Notice

This company may update the information contained in this Privacy Policy. If we do so, we will notify you via email sent to the address the company has on file for such purposes, or through another communication channel registered with our company, so you can review the changes, evaluate them, and, if applicable, object or unsubscribe from a service or functionality. For this reason, we recommend that you periodically visit our website and stay informed about any such notifications. If you have any questions, need clarification, or require further information related to the use and protection of the personal data you share with Ansell Tours S.A. de C.V., please send a message to info@ansell.tours addressed to the Data Protection Officer, whose contact information is specified in point one of this privacy notice.

Contact Number: (+52) 646 163 72 98
Service Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (UTC-7 PT).