Terms And Conditions
Most recent update: 05 March, 2023.
At the time of booking on www.ansell.tours you are making a contract for the provision of tourist services with the company «Ansell Tours” and/or “Patrick Ansell Moreno”, so that all the services contracted by “The client” are governed by the following:
Terms and Conditions of Service
Travel During the Covid-19 Pandemic
It is the responsibility of the client and the passengers to follow the instructions of their authorities regarding mobility restrictions.
Clients and passengers must follow all the sanitary protocols required by the Ansell Tours company and its allies and collaborators, such as the use of face masks on board the vehicle, physical distancing, temperature registration, and others.
Reservations
Reservations are confirmed by making full or advance payment in one of the following ways:
- Pay on linewith bank cards or PayPal.
- CLABE Deposit or Transfer to the company account within a maximum period of 24 hours.
All Services must be paid in full, at least 5 business days before the start date of the service.
Special Dates
Special Dates are considered: “Bridges” or long weekends in Mexico. Holidays days or official rest in Mexico. Weekends in July and August.
Cancellations
In “Special Dates”, no cancellation requested less than 5 days in advance will be refundable.
Cancellation fee: 30% of the total price of the contracted package.
Before canceling any reservation, we suggest you request a change of dates, at least 72 hours before of the service (subject to availability).
They are not refundable: Cancellations made within the previous 5 days at the beginning of the service, or the day of provision of the service.
In special cases, at our discretion, a cancellation may be eligible for a full refund.
The operational and logistics expenses that have been made will not be refundable in any case. The client will receive as a refund the remaining amount that has not been spent in the preparation of his trip.
In the mentioned “special dates”, no cancellation requested less than 7 days in advance will be refundable or apply for change of date.
Refunds will be paid using the original payment method, via bank deposit, electronic transfer or PayPal, within a maximum time of 10 business days after cancellation.
Date Changes
It is possible to request a change of dates at no cost, at least 72 hours before the service. The date change is subject to availability. The expenses that have already been made in the preparation of the service will not be reimbursable, so additional charges may be generated.
In “Special Dates”, changes of dates requested less than 7 days before the date of service will not be accepted.
In case of travel restrictions or illnesses related to COVID-19, the company will do its best to offer MAXIMUM FLEXIBILITY in the requested CHANGES, avoiding additional charges or penalties.
The Client does not show up (“No Show”)
In the event that the client does not show up to receive the contracted service on the date, time or place indicated, Ansell Tours will try to contact the client and will do everything possible to provide the contracted service. Some activities require an appointment, so we recommend punctuality. Scheduled activities not carried out by No-Show, lateness of the client and other causes beyond Ansell Tours will not be refundable.
Modifications to the Itinerary
The company will not carry out itinerary designs or logistical planning of services that are not reserved in advance or in full payment. Any modification to the contracted itinerary could generate extra charges, which must be paid before carrying out the new requested activity.
Duration of Services
The maximum duration in hours is indicated in each itinerary or service. In case the client requires extra time, he must request it in advance, covering the cost per additional extra hour. Extra hours will be subject to availability.
Our Responsibility
Ansell Tours is committed to providing the highest quality service possible. We reserve the right to subcontract and lease the products and services necessary to fulfill the service contracted by the client. We reserve the right to change, deny or cancel services that put at risk the health or safety of the client, our staff, suppliers, collaborators, equipment, assets, and/or that violate regulations or applicable laws, and/or that cause damage serious ecological, and / or for reasons of force majeure beyond our control. When the company Ansell Tours cancels a service for any reason, we will refund the amount proportional to the canceled activity, within a maximum time of 10 business days. In no case, the company Ansell Tours will be responsible for refunds or compensation greater than the total amount paid by the client.
Client Responsibilities
The exclusive responsibilities of the client are:
- Show up at the place, date and time indicated to receive the service.
- Respect the laws and regulations of the places you visit.
- Cover the payment of any excess dirt or damage to the vehicles that the passengers have caused.
The Client and the Passengers agree to release the Ansell Tours company, its staff, suppliers, affiliates and collaborators, from any legal responsibility for infractions or damages that the client or the passengers have caused.
Restrictions
Drinking alcohol, smoking or vaping is prohibited in all our vehicles. There is an extra charge in case someone in the group spills any type of liquid inside the vehicle, which can be wine, beer, soft drinks, vomit or even pet hair or other types of animal waste. It is also important to mention that an additional charge will be made for each extra hour that is outside the defined 10-hour schedule. The charges are as follows:
– Penalty for spill: $1,500 pesos or $80 US dollars.
– Extra hour: $500 pesos
Privacy and Data Protection Policies
We will use the client’s data only to provide the contracted services. Learn about our Privacy Policies that apply to all contracts.
Updates
These Service Policies may change without notice. We invite you to visit this page again. If you have any questions please contact us.
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