Terms And Conditions
Latest Update: November 20, 2024
When booking on www.ansell.tours, you are entering into a contract for the provision of tourism services with the company Ansell Tours S.A. de C.V. Therefore, all services contracted by the “Client” are governed by the following terms and conditions:
Reservations
- For one-day tours, full payment of the quoted amount is required.
- For tours lasting more than one day, a 50% deposit of the quoted amount is required.
Reservations are confirmed upon full payment or deposit through one of the following methods:
- Online payment via bank cards or PayPal;
- Bank deposit or CLABE transfer to the company’s account within a maximum of 24 hours.
All services must be fully paid no later than 8 business days before the service start date.
Special Dates
The following are considered Special Dates:
- Long weekends or public holidays in Mexico;
- Official holidays or non-working days in Mexico;
- Weekends from June to September.
Cancellations
Cancellations requested less than 5 days in advance are non-refundable. For cancellations made before this period, a 30% charge of the deposit or total payment will apply.
Before canceling, we recommend requesting a date change at least 72 hours before the service (subject to availability).
Non-refundable situations include: cancellations made within 5 days prior to the service, on the day of the service, or in cases of “no-show.”
In special cases, at our discretion, a cancellation may qualify for a full refund.
For “All-Inclusive Packages,” “Croquet & Wine Day,” “Tequila and Mezcal Tour,” “Off-Road Tour,” and “Cruise Ship Wine Tour,” operational and logistical expenses already incurred are non-refundable. The remaining amount will be refunded to the client.
On Special Dates, cancellations made less than 8 days in advance are non-refundable and do not qualify for date changes.
Refunds will be issued using the original payment method (via bank deposit, electronic transfer, or PayPal) within a maximum of 10 business days after cancellation.
Date Changes
Date changes are allowed at no cost if requested at least 72 hours before the service. Changes are subject to availability.
Expenses already incurred in preparing the service are non-refundable and may incur additional charges.
On Special Dates, no date changes will be accepted if requested less than 7 days before the service date.
No-Show Policy
If the client fails to show up on the specified date, time, or location, www.ansell.tours will attempt to contact the client and do its best to provide the contracted service.
- Some activities require appointments; punctuality is highly recommended.
- Scheduled activities missed due to the client’s absence, tardiness, or other causes beyond Ansell Tours’ control are non-refundable.
Itinerary Modifications
The company will not design itineraries or plan logistics for services that have not been reserved with a deposit or full payment.
Any modification to the contracted itinerary may result in additional charges, which must be paid before the requested new activity is carried out.
Service Duration
The maximum duration of services is specified in each itinerary.
If the client requires additional time, they must request it in advance and cover the additional hourly cost. Extra hours are subject to availability.
Our Responsibility
Ansell Tours S.A. de C.V. is committed to providing the service with the highest possible quality. We reserve the right to subcontract or rent the necessary products and services to fulfill the contracted service.
We reserve the right to change, deny, or cancel services that pose risks to the health or safety of clients, staff, suppliers, collaborators, or assets; that violate regulations or laws; that cause severe ecological damage; or due to force majeure beyond our control.
If Ansell Tours cancels a service for any reason, we will refund the proportional amount for the canceled activity within 10 business days.
Under no circumstances will Ansell Tours S.A. de C.V. be responsible for refunds or compensation exceeding the total amount paid by the client.
Client Responsibilities
The following are the sole responsibilities of the client:
- Arriving at the specified location, date, and time to receive the service.
- Complying with the laws and regulations of the visited locations.
- Paying for any excessive cleaning or damage to vehicles caused by passengers.
The client and passengers agree to release Ansell Tours S.A. de C.V., its staff, suppliers, affiliates, and collaborators from any legal liability for infractions or damages caused by the client or passengers.
Restrictions
- Drinking alcohol, smoking, or vaping is prohibited in all our vehicles. Additional charges will apply for spills or damage in vehicles, such as wine, beer, soda, vomit, pet hair, or other animal waste:
- Spill Penalty: $1,500 MXN
- Additional Hour: $500 MXN
Privacy and Data Protection Policies
We will use the client’s data solely to provide the contracted services. Please review our Privacy Policies, which apply to all bookings.
Updates
These Service Policies are subject to change without prior notice. We encourage you to revisit this page. If you have any questions, please contact us at info@ansell.tours.
Contact Number: (+52) 646 163 72 98
Service Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (UTC-7 PT).
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